The questions people actually ask.
If yours isn't here, email support@tryscope.co.uk. Same-day response on weekdays.
My widget isn't showing up on the site.
Open DevTools → Network → reload. Look for a request to `/api/widget/...`. 404 means your Client ID is wrong. 403 means the current domain isn't in your authorized domains list. Add it in dashboard → Customize → Domains.
Push notifications aren't arriving on my phone.
Sign out and back into the mobile app to re-register the push token. If still silent: iOS Settings → Scope → Notifications → make sure Allow is on. Android: Settings → Apps → Scope → Notifications. Scope requires a real device; simulators don't receive push.
The customer replied to my email but it didn't come back to the thread.
Inbound only works when the customer replies to an email Scope sent. If they hit reply on a forwarded copy, the Reply-To token is lost. Ask them to reply to the original - the "From" address is scope@mail.tryscope.co.uk.
I'm on Pro Max but SMS isn't sending.
Check the customer's phone is a valid UK mobile. We only send to +44 numbers. Check your monthly SMS cap hasn't been hit (Pro Max is 100/mo). Contact support if both look fine.
How do I cancel?
Dashboard → Billing → Manage subscription. Cancels at end of billing period. Widget stays live until then. No questions asked, no retention dark-patterns.
Can I import leads from another CRM?
Not yet. It's on the roadmap - email support@tryscope.co.uk with what you're importing from and we'll prioritise.
Still stuck?
Email support@tryscope.co.uk or check the docs for deeper references.